After your order has been shipped, you will receive a tracking number by e-mail. With this tracking number you can instantly check the status of your order and see its location. If you have a problem with the tracking number or if your order has not yet arrived, please contact our customer service (info@vividori.com or +90 545 151 2834). We will contact you to arrange a replacement in case your product is lost or damaged during the shipping process.

Delivery times may vary depending on the working status of cargo companies on public holidays. Generally, delivery may not be possible as cargo companies do not work on public holidays. However, your order will continue to be prepared on the first working day after the holiday and will be shipped as soon as possible. You can contact us for detailed information: info@vividori.com or +90 545 151 2834.

Shipping is free for all our products in Turkey. Shipping outside Turkey will be calculated except.

No, we cannot guarantee next day delivery for all orders. Stock items are usually shipped within 3 business days, but customized items may take up to 15 days. Next day delivery may vary depending on the carrier’s volume and the distance to your address.

We ship internationally. Shipping fee is charged separately for international shipments. You can contact us before ordering.